Frequently Asked Questions About Ordering
How do I sign up for a wholesale account?
A username and password are required to access our online catalog. If you are an existing user, please log in. New customers should fill out an application by clicking on the green register button in the upper right corner of our website.
Applications are reviewed in the order in which they are received. Approval may take up to two business days. (The wholesale warehouse is not open on weekends.)
Additional information about setting up a wholesale account is available on our FAQ.
How do I place a wholesale order?
Our wholesale website is a catalog with stock photos rather than an online store with a shopping cart. Some materials, shapes, and sizes may be unavailable at this time, especially in our agate, décor, and miscellaneous categories.
Once you have made your selection, you can submit your order by phone at (828) 318-8607 or by contacting Stephanie Henry the warehouse manager at email@example.com. She will check for product availability. Please let her know about acceptable substitutions (grade, size, shape, etc.) if we are sold out of certain products.
There is a $350.00 minimum for mail orders. Ordering may be temporarily unavailable when our crew is away at gem shows. Please check our calendar for upcoming closures.
Orders placed by email should include your full contact info: business name, contact person, address, and phone number. Be sure to include the following:
Additional special requests
10 kilos of 1st grade carnelian free forms in the 1-3 kilo range. Agate patterning if available.
5 bags of 1st grade labradorite small pebbles.
100 1st grade ammonite pairs 3-4cm
If you are new to ordering with us, you may find this Excel order form useful. Just attach it to your email to Stephanie Henry at firstname.lastname@example.org. Orders are typically processed within two business days of receiving them. (Mail orders may be temporarily unavailable when our crew is away at a gem show. Please check out our wholesale calendar for known closures.)
For additional information about availability, please check out our product availability and shape availability guides.
Do you sell a particular product? How much is a particular product? Is a particular product in stock?
Our product pages are password protected to keep our prices private. Qualified wholesale customers can gain access to our online price list by submitting an application here.
We specialize in materials from Madagascar. You can get a better understanding of the materials we wholesale by checking out our product description page.
Our website is a catalog with stock photos rather than an online store with a shopping cart. Some materials, shapes, and sizes may be unavailable at this time, especially in our agate, décor, and miscellaneous categories.
Questions about product availability will be redirected to our wholesale warehouse. You can reach Stephanie Henry the warehouse manager by phone at (828) 318-8607 or by email at email@example.com. Please have a copy of your resale certificate available or register online.
If this is your first time placing an order with us, please check out the ordering FAQ on our page.
Are your stones treated?
None of our Madagascan materials are artificially irradiated and only our sardonyx is dyed. It is colored by carbonized sugar solutions and heated iron nitrate solutions.
A limited number of our other products are heated to enhance their color like blue apatite, most carnelian, and some hematoid quartz.
While blue apatite is almost always resin impregnated, we do not commonly treat other materials. However, it may be used for small repairs on some pieces. Large ammonites may be restored with replacement shell in their centers.
How are things sold?
While buying wholesale can be intimidating, it is no different than shopping at the grocery store. Some products are priced per piece and others are sold by their weight. The price decreases on most things when you buy in bulk.
About half of our materials are sold by the kilo. For those more familiar with pound prices, a kilo is 2.204 pounds. Slightly more than double. So, buying something at $50.00/kg is roughly the same as $25.00/lb. (Technically $22.69/lb.)
Do you have a minimum or MOQ for orders?
We have a $50.00 credit card minimum at gem shows. There is a $100.00 minimum for in person purchases at our wholesale warehouse and a $350.00 minimum for mail orders.
Do you offer virtual appointments, wholesale live sales, or shopping by video chat?
Unfortunately, we are unable to offer virtual appointments through video chat. Our staff chooses the best of what is currently available after customers email or call in with their requests.
They may be able to send photographs of their selection, depending on your deadline and our appointment schedule.
Are your prices keystone or net?
“Keystone” is a term specific to the mineral, rock, and fossil trade, derived from the 19th century jewelry industry. It typically means 50% off the stickered price for wholesale customers.
Our prices are net instead. They are marked with the actual wholesale price.
Do you have a product purchase limit?
In an effort to ensure that customers have access to our products, Enter the Earth reserves the right to limit purchases of high demand items.
How do your quantity discounts work?
Many items have a built-in discount with the price per kilo going down at certain weight breaks. Most products also have a quantity discount when purchased by the full 20 kg or 25 kg box, with no selection.
How do I make a preorder for an upcoming gem show?
While we can pull single items for mail orders at our warehouse, preorders for gem shows can only be bagged materials, things sold by the flat, and full boxes.
You can submit your preorder by phone at (828) 318-8607 or by contacting Stephanie Henry the warehouse manager at firstname.lastname@example.org. She will check for product availability. Please let her know about acceptable substitutions (grade, size, shape, etc.) if we are sold out of certain products. If you are new to ordering with us, you may find this Excel order form useful.
The cut off for preorders is typically three to six weeks before the opening day of a gem show, depending on its duration.
Your order will be available in person at the gem show. Unfortunately, it is not feasible for us to ship when we are away from our warehouse. If you place a preorder but are unable to attend, your material will return home with us.
How do you ship?
Since requests are processed in the order in which they are received, it may take up to two business days for them to be prepared for shipping. Mail orders are processed in our warehouse in Asheville, North Carolina. It is closed on the weekends.
The cost of shipping is determined by the weight, dimensions, and final destination of your order. We may use USPS, UPS, or LTL freight depending on the size.
All orders are examined and packed carefully. Please report any invoice discrepancies within ten days of the receipt of goods to Stephanie Henry the warehouse manager at email@example.com or (828) 318-8607. Claims for damage during shipping should be made against the carrier by the customer.
We do ship internationally. Any applicable duties and taxes are the responsibility of the customer. The true value of merchandise will be declared for both insurance and custom purposes.
What is your return policy?
If you are dissatisfied with something in your order, we want to correct the problem. Please contact Stephanie Henry the warehouse manager to resolve any issues within ten days of the receipt of goods. She can be reached at firstname.lastname@example.org or (828) 318-8607. We offer refunds to your original form of payment, an exchange, or a credit towards a future purchase. We will pay shipping costs if the return is the result of our error.
While returns are processed within two business days of arriving at our warehouse, it may take three to seven business days for your credit card company to post a credit to your account.
We are unable to process mail order returns and exchanges at our trade shows. Please send any returns or exchanges back to our Asheville, NC wholesale warehouse.
What is the difference between 1st, 2nd, and 3rd qualities?
Typically there is a 15-25% price difference between grades. Our seconds and thirds will have more muted colors, fractures, or other natural imperfections.
What do the colored dots mean?
We use colored dots on our products to represent different grades and sizes. For example, a yellow dot typically means 2nd quality, green means 3rd quality, red means small, and blue means large. The same colors are used to visually organize our price list and price signs.
For additional information about dot classification system check out the dot guide.
How is your polished material sized?
Ammonites and Hearts: We use both metric and imperial measurements. While the smallest sizes are sold by the bag (-3cm, 3-5cm, 5-7cm), larger pieces are sold to pick in inch based categories (3-4”, 4-5”, 5-6”, etc.).
Flames, Free Forms, One Side Polished, and Points: All these shapes are organized by weight based categories: small (-250gr, 250-500gr, 500gr-1kg) and large (1-3kg, 3-5kg, 5-8kg, etc.).
Pebbles: While the smaller sizes are sold by the 1kg bag (-3cm, 3-5cm, 5-7cm), larger pebbles are sold to pick:
Extra Small Bagged (~2-3cm) (30-65 pieces in 1kg)
Small Bagged (~3-5cm) (12-30 pieces in 1kg)
Medium Bagged (~5-7cm) (6-12 pieces in 1kg)
Large to Pick (~3″+) (3-6 pieces in 1kg)
Spheres: We use both metric and imperial measurements. While the smallest sizes are sold by the 1kg bag (-50mm), larger pieces are sold to pick in inch based categories (2-3”, 3-4”, 4-5”, etc.).
For additional information about our polished material sizing check out the polished material sizing guide.
How is your rough material sized?
Small rough is sized by gram (10-30gr, 30-50gr, 50-100gr, 100-250gr, 250-500gr, 500gr-1kg) and larger block is sized by kilogram (1-3kg, 3-5kg, 5-8kg, etc.).
For additional information about our rough material sizing, check out the rough material sizing guide.
Having difficulty accessing your wholesale account? Need help changing your password? Please contact Stephanie Henry the warehouse manager at email@example.com.
Phone: (828) 318-8607
Fax: (828) 348-4335
Hours: Monday to Friday
9:00am to 5:00pm EST
Our wholesale warehouse is only open by appointment. Please call or email for availability and directions.
Wholesale Warehouse Manager
Wholesale Website and Social Media Manager
Office for Geological Research